Refund Policy

Last updated: August 21, 2026

1. Overview

This Refund Policy explains how SP DIGITAL ASSETS LLC ("Company," "we," "us," or "our"), operator of the Soprize platform ("Platform"), handles refund requests related to purchases made on the Platform. This policy should be read together with our Terms of Use, in particular Section 15 (Chargebacks & Payment Disputes), which governs disputed charges.

2. What You Are Purchasing

Purchases on the Platform are limited to Gold Coins, a play-money virtual currency used for entertainment only. Gold Coins have no monetary value and cannot be exchanged, transferred, or redeemed for cash or prizes. Soprize Cash, our promotional sweepstakes-entry currency, is never sold and cannot be purchased at any price; any Soprize Cash included alongside a Gold Coin purchase is a free promotional bonus and is not part of the amount you pay.

3. All Sales Are Final

Because Gold Coins are delivered to your account immediately and are available for use as soon as your purchase is processed, all Gold Coin purchases are final and non-refundable, except as described in Section 4 below or as required by applicable law.

4. Exceptions

We will consider a refund only in the following limited circumstances:

• Duplicate Charge— you were charged more than once for the same order.
• Unauthorized Charge— your payment method was used without your authorization, subject to our standard fraud-review process.
• Non-Delivery— you were charged but did not receive the Gold Coins purchased due to a verified technical failure on our end.

We do not issue refunds for a change of mind, dissatisfaction with game outcomes, or a misunderstanding of how Gold Coins or Soprize Cash work.

5. How to Request a Refund

To request a refund under Section 4, contact us at support@soprize.com within 60 days of the charge. Please include your account email, the transaction date and amount, and a brief description of the issue. We may request additional information, such as a bank or card statement, to verify your claim.

6. Review and Resolution

We aim to review refund requests within five (5) business days of receipt and will notify you of our decision by email. Approved refunds are issued to the original payment method and may take additional time to appear on your statement, depending on your bank or card issuer.

7. Before You Dispute a Charge

If you believe a charge is incorrect, please contact us at support@soprize.com first so we can investigate before you file a dispute with your bank or payment provider. As described in our Terms of Use, initiating a chargeback is a material breach of the Terms and may result in suspension of your account and forfeiture of your balance, regardless of the outcome of the dispute.

8. Governing Law

This Refund Policy is governed by the laws of the State of Wyoming, without regard to its conflict of laws provisions, consistent with our Terms of Use.

9. Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date above.

10. Contact Us

If you have questions about this Refund Policy, please contact us at:

SP DIGITAL ASSETS LLC
30 N Gould St Ste N
Sheridan, WY 82801
Email: support@soprize.com