Contacting Support
Get help when you need it from our support team.
Support Channels
Live Chat
- Availability: 24/7
- Response time: Average under 2 minutes
- Best for: Quick questions and account issues
- Access: Open the Support page and click Start Live Chat
Email
- Email: support@soprize.com
- Best for: Non-urgent and detailed inquiries, documentation, attachments
- Include: Account email, description of the issue, screenshots, transaction IDs
Help Center
- Browse FAQs and guides by topic on the Support page
- Available 24/7
Before You Reach Out
Have this ready so the first response is the right one:
- Account email or username
- A clear description of the issue
- Screenshots, if applicable
- Transaction IDs, for payment issues
- Browser and device information
Common Issues
Account
- Password reset
- Identity verification
- Login problems
- Profile updates
Payments
- Failed purchases
- Pending redemptions
- Transaction history
- Saved payment methods
Games
- Game won't load
- Bet not processed
- Winnings not credited
- Technical glitches
General
- How-to questions
- Promotions and bonuses
- VIP program questions
VIP Support
Some VIP tiers include support perks, such as priority support or a VIP host. The benefits for each tier are listed on the VIP Club page.
VIP perks apply across live chat and email — there is no phone line.
Hours
- Live Chat: 24/7
- Email Support: send any time
We are here to help. Reach out any time.